MBA is committed to continuous improvement in quality with the goal of meeting or exceeding our customers’ expectations.
Improvement in quality is the job and obligation of every MBA officer.
Our commitment to quality improvement will lower costs by eliminating errors, resulting in the best service with the highest degree of customer satisfaction.
a) Make quality work the joint responsibility of Management and Employee’s. Our commitment is to utilize every available means to do it right the first time.
b) Maintain quality goals and objectives as set out in our Company Handbook, and other Strategic or Quality Plans we may issue
c) Ensure that customer expectation, as well as specifications, are an integral part of every new program.
d) Apply a quality planning system to ensure effective implementation of every new program to meet our Quality goals.
e) Commit to an ongoing team education & training program for all new and existing employees
f) Promote quality awareness and employee work involvement in quality improvement programs
g) Manage the company as a ‘vehicle for improvement’ that will evolve continuously with our customers’ needs